Welcome to our
Frequently Asked Questions
To expand the answers below just click on the question of interest to reveal the information you are looking for. If you have a question that is not listed below then please do not hesitate to contact us via email.| Sent via Royal Mail in secure, anonymous packaging.
General
Yes we are legitimate. Every order is fulfilled and we can provide proof of postage if required. We actively hate those who scam vulnerable people online and regularly hear stories from customers of being scammed elsewhere, that is why we collaborated with the guys at High & Polite to compile and sponsor their Scammers Directory which you can find here> https://www.highandpolite.co.uk/cbdnews/buying-weed-online-beware-of-these-online-cannabis-scams-in-the-uk .
We are also active on Trustpilot with circa 700 reviews in the last year alone, you can visit our Trustpilot page here > https://uk.trustpilot.com/review/weed-supermarket.co.uk
We are also active on Trustpilot with circa 700 reviews in the last year alone, you can visit our Trustpilot page here > https://uk.trustpilot.com/review/weed-supermarket.co.uk
We sell in as little as 1G in order to allow customers to sample our products before they make a larger order. This also gives the customer the chance to test the service for a small financial outlay to ensure they actually receive their order. Beware of websites that have large minimum order quantities, they are generally all scams and they know that they only have one chance to defraud you, so they try to make the value as high as possible.We are also active on Trustpilot with circa 700 reviews in the last year alone, you can visit our Trustpilot page here > https://uk.trustpilot.com/review/weed-supermarket.co.uk
Currently our products are low THC and high CBD in compliance with EU/UK legislation. Every one of our raw hemp flower strains are sourced & processed European hemp strains grown for horticultural purposes within the European Economic Area and they are imported legally. The various seed types originate from crops that contain less than 0.2% THC required by European law. Under European law the trade of hemp is protected and does not exclude any part of the plant itself. Community law is there to prevent any European member state from applying national legislation which, contrary to regulation No. 1782/2003, has the effect of prohibiting the possession of hemp or hemp plants.
Once the law changes we would love to stock a range of products high in THC also but currently we are unable to due to UK/European law. We hope that a change in our archaic laws is not too far away now, everything suggests that it is on the cards but how long is anyone’s guess.
Once the law changes we would love to stock a range of products high in THC also but currently we are unable to due to UK/European law. We hope that a change in our archaic laws is not too far away now, everything suggests that it is on the cards but how long is anyone’s guess.
You can perform all 3 of these tasks via your account page here > https://weed-supermarket.co.uk/my-account/
Payment
Payment is via bank transfer (BACS). This is a free service offered by 99% of UK banks and normally arrives within minutes, in some cases it can take up to 2 hours depending on your bank.
Bank transfers can mostly be made in 3 ways. In branch at your bank, by telephone using telephone banking or using Internet/Mobile banking apps. You simply provide the details that we give you to your bank, these include sort code, account number, name and payment reference then confirm the amount you wish to send.
More guidance can be found at the Money Advice Service here > https://www.moneyadviceservice.org.uk/en/articles/making-phone-or-online-transfers
More guidance can be found at the Money Advice Service here > https://www.moneyadviceservice.org.uk/en/articles/making-phone-or-online-transfers
Unfortunately Paypal will not support us due to the nature of what we sell. This also applies to the major debit and credit card payment processors. So we are unable to other either of these forms of payment.
Postage & Packaging
All our parcels are dispatched via ROYAL MAIL using their FIRST-CLASS service. This should mean, in theory, that your parcel will arrive the following day if ordered and paid for by 1pm on a weekday. However, this isn’t always the case. There could be a few reasons that your parcel hasn’t made it to you in the guided time frame:
- The address you provided us with isn’t correct.
- There has been a larger than usual amount of post put through the system on that day, meaning it has pushed your parcel back on the priorities of delivery. It will likely turn up the following day.
- COVID19 – https://www.royalmail.com/coronavirus
Every single one of our parcels are carefully and sensitively hand packed by our in-house team. Every order is triple sealed and placed in a padded envelope with only your address and first-class stamp showing. The enveloped is then fully sealed to further ensure it’s airtight to keep any possible smells inside the parcel. We offer a completely professional and discreet service – your parcel will look just like another small eBay purchase. For larger orders, we will not only triple seal, but cling film and wrap in cardboard for further protection and security. We are yet to have any issues with the way your orders are packaged.
We deliver to Northern Ireland free of charge by virtue of it being within the United Kingdom. We have also started started shipping to the Republic of Ireland with success however it takes a little more time to organise and costs us more to send. As a result orders to the Republic of Ireland carry a minimum order quantity of 3G and have a postal surcharge of £4.00 applied to them. We can provide an IBAN number for the international bank transfer and can supply proof of postage upon request.
Products & Purchasing
If you’re on the website trying to place an order and it only says ‘Read More’ and not ‘Add to Basket’, it will be that we are currently out of stock. This is usually only a very temporary situation and only occurs when there is a delay in our suppliers reaching us. Just hang tight and get yourself signed up to our mailing list (found via the website). Alternatively email us and we will update you personally on when we expect to be back in stock.
Yes you can. When you add a product to your basket you are able to increase the amount you wish to order. Once in your basket you can edit the amount and update your order also.
If you wish to order a large amount then please email us and we will see what discount we can offer you.
If you wish to order a large amount then please email us and we will see what discount we can offer you.
CBD, short for cannabidiol, is a chemical compound from the Cannabid sativa plant, which is also known as marijuana or hemp among many other names.
It’s a naturally occurring substance that’s contained with Hemp Flowers and used in products like oils and edibles to impart a feeling of relaxation and calm. Unlike its cousin, delta-9-tetrahydrocannabinol (THC), which is the major active ingredient in marijuana, CBD is not psychoactive.